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Customer Service Specialist Omaha

Customer Service Specialist

Full Time • Omaha
Job Description
The customer service specialist is responsible for maintaining solid customer relationships by handling personal and commercial lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Responsibilities 
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Perform various administrative tasks in order to maintain a highly efficient agency. 
Qualifications
  • High School diploma/GED with a minimum of 3+ years client service experience.
  • Property & Casualty insurance license or willingness to attain. 
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills.
  • Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
  • Technology and Computer proficiency including agency management systems, Microsoft Office (Word, Excel, Outlook), and QuickBooks.
Benefits/Perks
 
  • Competitive Pay 
  • Flexible hours 
  • "Family like" work environment
 
 
 
 
Compensation: $25,000.00 - $35,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to IIAN Corporate.

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Good with numbers? Maybe you’re a problem solver, a technology genius, or a creative powerhouse. No matter your skill set or your interests, there's a career path for everyone in the insurance industry.

Many people believe that insurance is just a large company represented by an insurance agent, but that is far from the truth. Insurance is comprised of customer service, marketing, risk analysts, sales, underwriting, claims, litigation, financial services, public relations, and the ever changing technological landscape, which all require support staff, in order to operate efficiently.